# Can login on site but not on tv

**URL:** <https://forum.webostv.developer.lge.com/t/can-login-on-site-but-not-on-tv/27897>\
**Category:** SDK\
**Created:** [September 2, 2025, 2:21am UTC](https://forum.webostv.developer.lge.com/t/can-login-on-site-but-not-on-tv/27897 "2025-09-02T02:21:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![cavalcantel](https://avatars.discourse-cdn.com/v4/letter/c/e99b99/32.png) [@cavalcantel](https://forum.webostv.developer.lge.com/u/cavalcantel)\
**Post date:** [September 2, 2025, 2:21am UTC](https://forum.webostv.developer.lge.com/t/can-login-on-site-but-not-on-tv/27897/1 "2025-09-02T02:21:42Z")

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my email (id) is [lucascpcavalcante@gmail.com](mailto:lucascpcavalcante@gmail.com)

i have reset my password, and can login on this site.

but i cant login on the tv app

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/webostv/original/1X/59e61891436e1adfb50f6b82aac1cf7ef3d7b735.jpeg)

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**Author:** ![narae0.kim](https://avatars.discourse-cdn.com/v4/letter/n/87869e/32.png) [@narae0.kim](https://forum.webostv.developer.lge.com/u/narae0.kim)\
**Post date:** [September 3, 2025, 2:46am UTC](https://forum.webostv.developer.lge.com/t/can-login-on-site-but-not-on-tv/27897/2 "2025-09-03T02:46:48Z")

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Have you checked the Show password? If the problem persists, please send the following to [developer@lge.com](mailto:developer@lge.com):

- Special characters used in your password:
- TV model name: (You can check this in the Settings \> Support \> TV Information menu.)
- TV software version: (You can check this in the Settings \> Support \> Software Update menu.)
- webOS TV version: (You can check this in the Settings \> Support \> TV Information menu.)
- Region: