# TrueVisions NOW app not visible in LG Content Store for specific 2020-2021 models

**URL:** <https://forum.webostv.developer.lge.com/t/truevisions-now-app-not-visible-in-lg-content-store-for-specific-2020-2021-models/28189>\
**Category:** Others\
**Created:** [May 4, 2026, 12:18am UTC](https://forum.webostv.developer.lge.com/t/truevisions-now-app-not-visible-in-lg-content-store-for-specific-2020-2021-models/28189 "2026-05-04T00:18:57Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![nitimate](https://avatars.discourse-cdn.com/v4/letter/n/5f9b8f/32.png) [@nitimate](https://forum.webostv.developer.lge.com/u/nitimate)\
**Post date:** [May 4, 2026, 12:18am UTC](https://forum.webostv.developer.lge.com/t/truevisions-now-app-not-visible-in-lg-content-store-for-specific-2020-2021-models/28189/1 "2026-05-04T00:18:57Z")

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Dear LG Developer Support Team,

I am writing to request a technical investigation regarding our application, **“TrueVisions NOW”** We have received numerous reports from users who are unable to find or download the app on the LG Content Store despite using supported regions.

Previously, I contacted the LG Seller Lounge, and they directed me to this forum for further technical assistance.

The application does not appear in search results on the following TV models:

- **50NANO75TPA** (2021 Model)

- **UN7200PTF** (2020 Model)

- **55NANO86TPA** (2021 Model)

- **55NANO091TNa** (2020 Model)

- **50NANO080** (2020 Model)

- **55UP7750PTB** (2021 Model)

**Could you please assist with the following:**

1. Verify if our App **TrueVisions NOW** is currently restricted or blocked for the webOS versions running on these specific models.

2. Check if there are any specific firmware requirements or region-based technical blocks preventing these models from accessing the app.

We look forward to your guidance on how to resolve this visibility issue for our users.

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**Author:** ![narae0.kim](https://avatars.discourse-cdn.com/v4/letter/n/87869e/32.png) [@narae0.kim](https://forum.webostv.developer.lge.com/u/narae0.kim)\
**Post date:** [May 4, 2026, 12:29am UTC](https://forum.webostv.developer.lge.com/t/truevisions-now-app-not-visible-in-lg-content-store-for-specific-2020-2021-models/28189/2 "2026-05-04T00:29:38Z")

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This forum only supports LG SDK and LG API related issues. For questions about app distribution, please contact [LG Seller Lounge](https://seller.lgappstv.com/) \> 1:1 Q&A. Thank you.