Description:
Dear LG Developer Support,
I’m reporting a LG Magic Remote Control Bluetooth issue affecting multiple LG Smart TVs when accessing with MR24GN Magic Remote Control on WebOS homepage.
Working On:
-
LG OLED55CXPUA
-
LG OLED77C2PUA
Failing On:
-
LG 2025 UHD Smart TVs
-
LG HD models (2025)
-
Behavior: TV attempts to pair to magic remote when scroll wheel is pressed, fails with the error message “This remote is not supported by this TV.”
-
No specific details or technical information is given for the magic remote control not registering to the TV.
-
What’s Confirmed:
-
LG Magic Remote Control has been diligently tested on multiple TVs before 2025.
-
No compatibility issues for the LG 2025 UHD Smart TVs have been stated with the MR24GN LG Magic Remote Control.
-
IR functionality remains functional.
-
Multiple attempts at unpairing and repairing have been attempted.
Request:
Is there a firmware limitation, hardware issue, or required workaround for the WebOS (2025 models) that causes this issue?
If possible, could you confirm:
-
MR24GN on WebOS (2025 models) is supported on these TVs?
-
Any known issues with MR24GN on 2025 models?
Your assistance in this matter is appreciated for resolving this compatibility issue with LG Smart TVs.
All the best,
Bing