App fail on TV LG

We have our app deploy on LG TVs it is called Zapi (streaming app to see live channels).

Hi people, a customer has this LG TV OLED65G26LA.
He told us that when he see the live tv channels the TV shows the channels in black and he cannot see nothing.


Do you know why happen this?


To check the issue, we need more information. Please share with us the following at

  • Test video showing the issue
  • Steps to reproduce the issue
  • Test account information

And for comparison purposes, the following information about the non-working TV and the working TV are also required.

  • TV model name:
  • TV software version:
  • webOS TV version:
  • Region:

Thanks, we are going to get the information.