Can login on site but not on tv

SDK
1

my email (id) is lucascpcavalcante@gmail.com

i have reset my password, and can login on this site.

but i cant login on the tv app

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2

Have you checked the Show password? If the problem persists, please send the following to developer@lge.com:

  • Special characters used in your password:
  • TV model name: (You can check this in the Settings > Support > TV Information menu.)
  • TV software version: (You can check this in the Settings > Support > Software Update menu.)
  • webOS TV version: (You can check this in the Settings > Support > TV Information menu.)
  • Region: