App crash issue while changing time zone from TV setting

Web App Development
1

We are observing the crash issue in our application when we change the time zone in LG HD & FHD tv but when we change the time zone on LG 4k TV our application is not crashing.

TV Model - 43LM5600PTC / 2021, 32LM565BPTA / 2022

Kindly suggest how we can overcome this.

lg_app_crash

2

Please email us the following at developer@lge.com:

  • Test video showing the issue
  • Your app .ipk file
  • Steps to reproduce the issue

And the following information of your test devices are also required. (You can check this in the Settings > General > About This TV.)

  • TV model name:
  • TV software version:
  • webOS TV version: (This can be found when you click the TV model name in the About This TV menu.)
  • Region: